din strike 4D but got good customer service...

Had the fortune to encounter good customer service twice today. At *sprit, the salesgirl repackaged the new wallet to its original form upon my inspection, after hearing it was meant to be a gift. The customer service officer at *O Bank credit card hotline offered to redeem and offset my reinstated reward points to my next bill, a procedure which would have taken two phone calls, form filling and faxing work. On both occasions I was impressed with the initiative, patience and thoughtfulness of the service staff who attended to me, and expressed profusely my appreciation. Then...

"If you are happy with my service, pls fill in this feedback form ..."
"If you are satisfied with my service, you can feedback through this email address..."

i think my smile must have freezed at the instance the fluffy feeling evaporated.